020 7624 8214
Suite 11, 58 Acacia Road, London, NW8 6AG
info@buckprops.com

Complaints Handling Procedure

Complaints Handling Procedure (Statutory)

Last updated: 16th January 2026

We aim to provide a high standard of service.

Step 1 – Initial Complaint

Please submit complaints in writing:

Email: info@buckprops.com
Address: Suite 11, 58 Acacia Road, London, NW8 6AG

We will acknowledge within 3 working days.


Step 2 – Formal Review

A senior member of staff will review your complaint and respond within 15 working days.


Step 3 – Independent Redress

If unresolved, you may refer your complaint to:

Property Redress Scheme
Website: theprs.co.uk


Regulatory Memberships

We are members of: