Privacy Policy (UK GDPR & Data Protection Act 2018)

Last updated: 16th January 2026

Novacroft Properties Limited trading as Buckingham Properties (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

1. Who We Are

We are an estate agency and property management company.

Company name: Novacroft Properties Limited t/a Buckingham Properties
Address: Suite 11, 58 Acacia Road, London, NW8 6AG
Email: info@buckprops.com

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

2. Personal Data We Collect

We may collect, store, and process:

• Names, addresses, telephone numbers, email addresses
• Property details and transaction information
• Landlord and tenant records
• Identification documents (Right to Rent & AML checks)
• Financial and referencing information
• Marketing preferences
• Correspondence and enquiry details

3. How We Use Your Data

We use personal data to:

• Provide estate agency, lettings, and property management services
• Arrange viewings, sales, lettings, and ongoing management
• Carry out Right to Rent and anti-money laundering checks
• Protect client money and manage deposits
• Send service updates and marketing communications
• Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process data under the following lawful bases:

• Contract – to provide property services
• Legal obligation – AML, Right to Rent, deposit protection
• Legitimate interests – business administration and service improvement
• Consent – for marketing communications

You may withdraw marketing consent at any time by contacting us.

5. Marketing Communications

We may send marketing emails about our services.
You can opt out at any time by:

• Emailing info@buckprops.com

6. Sharing Your Data

We may share personal data with:

• Landlords, tenants, buyers, and sellers
• Referencing providers and contractors
• Deposit protection schemes
• Client Money Protection providers
• Professional advisers and regulators

We do not sell personal data.

7. Data Retention

Typical retention periods:

• Enquiries: up to 24 months
• Tenancy and management records: 6 years
• Financial and compliance records: as required by law

8. Your Rights

You have the right to:

• Access your personal data
• Request correction or erasure
• Restrict or object to processing
• Withdraw consent

Requests should be sent to info@buckprops.com.

9. Complaints & ICO

If you are unhappy with our data handling, you may complain to the
Information Commissioner’s Office
Website: ico.org.uk